Supervisor of Aftermarket
Loveland, CO
Full Time
Manager/Supervisor
Pay Range: $80,000 - $90,000 Annually
Terms: Permanent Full Time (On-Site)
While the pay range has been clearly specified, it is standard business practice at Muller Technology to start new hires at the mid-range of the salary posted in the job description. This approach not only ensures competitiveness in attracting qualified candidates but also aligns with our commitment to fair compensation practices.
About us:
Swiss based Muller Technology is a dynamic and innovative company, specializing in the design and manufacture of industrial automation systems and molds for plastic injection. Present in the international markets, it meets the specific needs of each client in various industries, more specifically the food, medical and personal care industries.
About the Role:
The Supervisor of Aftermarket is responsible for overseeing and managing all activities related to aftermarket products and services. This requires a deep understanding of customers, markets, and product portfolios, including both new and legacy systems, as well as awareness of competing solutions used by customers. The candidate is highly organized, capable of prioritizing tasks effectively, and ensuring clear communication across departments. They must be able to escalate critical issues to management and the sales team in a timely manner, ensuring appropriate actions are taken and all stakeholders remain aligned. Strong communication and customer service skills are essential, along with the ability to respond quickly and effectively to both reactive and proactive situations.
Responsibilities:
Terms: Permanent Full Time (On-Site)
While the pay range has been clearly specified, it is standard business practice at Muller Technology to start new hires at the mid-range of the salary posted in the job description. This approach not only ensures competitiveness in attracting qualified candidates but also aligns with our commitment to fair compensation practices.
About us:
Swiss based Muller Technology is a dynamic and innovative company, specializing in the design and manufacture of industrial automation systems and molds for plastic injection. Present in the international markets, it meets the specific needs of each client in various industries, more specifically the food, medical and personal care industries.
About the Role:
The Supervisor of Aftermarket is responsible for overseeing and managing all activities related to aftermarket products and services. This requires a deep understanding of customers, markets, and product portfolios, including both new and legacy systems, as well as awareness of competing solutions used by customers. The candidate is highly organized, capable of prioritizing tasks effectively, and ensuring clear communication across departments. They must be able to escalate critical issues to management and the sales team in a timely manner, ensuring appropriate actions are taken and all stakeholders remain aligned. Strong communication and customer service skills are essential, along with the ability to respond quickly and effectively to both reactive and proactive situations.
Responsibilities:
- Supervise aftermarket technicians. Monitor and follow up on technician interventions, ensuring detailed service reports are submitted
- Organize internal and external meetings to review ongoing issues, coordinate actions, and ensure timely resolution of open points
- Act as a central communication link between customers and internal departments, ensuring transparency and alignment
- Maintain transparent and continuous communication with after-sales service in Switzerland to ensure optimal transparency and efficiency. Reports and calls are made as often as necessary.
- Contribute to the improvement of our machines by informing the various departments about the difficulties encountered by our customers and by communicating their needs.
- Ensure customers are supported remotely and/or scheduled for service when necessary
- Track aftermarket parts and orders and ensure timely processing and delivery. Close collaboration with procurement.
- Continually review and prioritize our customer base and its operating automation lines via Customer calls and visits, and other exchanges, to ensure optimum customer satisfaction, spot improvement and Sales potential
- Lead & train Service Teams to offer and implement the best possible customer service and ensure Aftermarket Sales opportunities
- Provide a superior seamless experience from daily improvements to longer-term strategies (availability, short service time, reliability, Total Cost of Ownership).
- Create and promote Aftermarket packages proactively
- Watch and align the Aftermarket Sales Price with the colleagues in Switzerland to ensure aligned pricing
- Use primary customer research and analytics to develop a deep understanding of how customers engage, what matters to them, and identify pain points.
- Track consumer trends and recommend clear and specific solutions to meet consumer needs.
- Work with VP of Operations for service requiring travel
- A BS/BA or other advanced degree (preferred)
- Proficiency in Microsoft Office Products
- Directs and provides leadership to the aftermarket and service team.
- Provides support to controls engineers when needed.
- At least 5 years of relevant experience in automation.
- Working daily onsite at Muller Technology CO, Inc. or at Customer sites with expectation of no less than 40+ hours worked weekly.
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